• Knowledgeable remote and onsite service specialists. Our remote support specialists, with their broad and deep skills sets, can pinpoint your hardware problem and identify the resources required to fix your problem before the representative is dispatched. In the past we have resolved up to 25% of our service calls right over the phone. And, with an average of 7 years experience, our customer service representatives in the field are prepared to fix your problem fast; often on the first visit.
• Experienced service planners. We invest to make sure that exactly the right resources are available, when and where they're needed, to deliver the service you expect
• Advanced remote diagnostic and communications tools. We use state-of-the-art technology that helps remove the barriers of space and time to enable faster, more efficient research and problem resolution.
• Predictive and preventive maintenance. With extensive monitoring and analysis of extensive system data, we can identify potential failure trends and address them before hardware and software problem affects your business.
• Our engineers are always a phone call away. Consequently Systems are not allowed to be down for not more than twenty -four (24) hours in Lagos and Abuja and forty eight (48) hours in other locations.
• Free system support for three (3) months within a twelve (12) months calendar
